Frequently asked questions (FAQs)

Do I need an account to place an order?

No, you can also place an order as a guest. However, creating an account with us offers the following benefits:

• Faster checkout process
• Easy access to order status and history
• Updates on new releases and special promotions

2. What payment methods do you accept?We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.
3. How secure is my online order?For online purchases made with your credit card, all information is entered on an SSL-secured page. Your data is SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.
4. Are there currency exchange rates?All our transactions are processed in US Dollars (USD). If your credit card is denominated in another currency, your order amount will be calculated based on the daily exchange rate on the date your card issuer processes the transaction.
5. How do I enter my shipping address?Since our website and services are English-based, all entries must be in English, including punctuation. If your address contains non-English characters, we recommend replacing them with similar English characters. For example, you can change "ç" to "c".
6. Can I change my shipping address after placing an order?Please note that your shipping address cannot be modified once the order has been processed or shipped. We advise using your residential address rather than a vacation address, as we cannot predict how long the destination customs office may hold your package.
7. How long does shipping take, and how can I track my package?Delivery time depends on the selected shipping option. Once your order is shipped, we will send you the tracking number and tracking website via email. We are not responsible for delays caused by customs authorities in your country.
8. What should I do if items are missing from my order?If any items are missing from your order, please contact us immediately at support@oBigMall.com.